Welcome to Your Ultimate Moab Rafting Resource
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What to expect on a float down the Daily
Tour Preparation Tips
Planning your float down the Daily.
Happy Customers
Policies and Company Information
All Company Policies & Guest Information
1. Making a reservation
A reservation is confirmed only after Way to Moab or its authorized booking platform issues a confirmation and any required payment has been successfully processed. Availability shown online may change before checkout is completed.
The booking customer must be at least 18 years old and is responsible for providing accurate participant counts, ages, approximate weights when requested, contact information, and any information reasonably needed to evaluate the requested activity.
The booking customer must share these policies, trip instructions, and waiver requirements with every participant.
2. Payment, taxes, and fees
Unless Way to Moab confirms a different written arrangement, payment is due in full at booking. Applicable taxes, permit or access charges, booking fees, and other disclosed charges are added or included as shown during checkout.
A declined, reversed, disputed, or incomplete payment may result in cancellation of the reservation. Refunds are issued to the original payment method whenever practicable.
3. Standard guided rafting trips
A guest may cancel or reduce the number of reserved seats for a standard morning or afternoon guided rafting trip and receive a refund when the request is received and acknowledged by Way to Moab at least 24 hours before the scheduled departure time.
Cancellations, seat reductions, or rescheduling requests made less than 24 hours before departure are non-refundable. A credit or change may be offered at Way to Moab’s discretion, but is not guaranteed.
4. Rentals and standalone vehicle shuttles
Rental-equipment and standalone vehicle-shuttle reservations may be canceled for a refund when the request is received and acknowledged at least 48 hours before the scheduled pickup, launch, or shuttle time.
Cancellations or material reductions made less than 48 hours before the scheduled time are non-refundable.
5. Private, custom, and larger-group reservations
Private or custom reservations, and reservations for nine or more guests, may be canceled or materially reduced for a refund when the request is received and acknowledged at least seven calendar days before the scheduled departure.
Changes made within seven days are non-refundable because guides, vehicles, equipment, and capacity have been committed to the group. Substitutions may be allowed if the replacement guest meets all requirements and completes the required documents.
6. How to cancel or request a change
Contact Way to Moab by phone, text, email, or through the same booking platform used to make the reservation. A request is not complete until Way to Moab or the booking platform confirms receipt.
Do not assume that a voicemail, social-media message, or unacknowledged email has canceled a reservation. If no confirmation is received, call 435-210-8949.
7. Late arrivals and no-shows
Guests should arrive at the meeting location by the time stated in the confirmation. Transportation and launch schedules may prevent a trip from waiting for late guests.
A guest who misses departure, arrives too late to complete check-in, does not complete required documents, or is unable to participate because the guest did not meet a disclosed requirement is treated as a no-show and is not entitled to a refund.
Way to Moab is not responsible for traffic, road closures, flight delays, lodging problems, parking delays, illness, or other circumstances affecting a guest’s arrival. Travel insurance may help protect against some of these losses.
8. Guest-requested changes
Date, time, product, or guest-count changes are subject to availability and the cancellation deadlines above. Any price difference is due when the change is confirmed. Moving to a lower-priced product does not guarantee a refund after the applicable deadline.
Promotional offers, gift certificates, event vouchers, and discounted reservations remain subject to their stated restrictions and expiration terms.
9. Third-party and OTA bookings
Reservations made through Viator, Tripadvisor, GetYourGuide, Bandwango, a hotel, a travel agent, or another third party must generally be changed or canceled through that provider. The third party’s deadline, refund process, fees, and terms may apply in addition to Way to Moab’s operational requirements.
Way to Moab cannot issue a refund for funds it did not collect directly unless the booking provider authorizes the transaction.
10. Cancellations by Way to Moab
When Way to Moab cancels an activity before departure and cannot provide a reasonable alternative, the guest may choose a refund of the amount paid directly to Way to Moab, a credit, or an available rescheduled date.
Way to Moab is not responsible for incidental or consequential travel costs, including lodging, airfare, rental vehicles, meals, or missed activities.
11. Refund timing
Approved refunds are normally submitted promptly to the original payment method. Banks and booking platforms control the time needed for the credit to appear, which may take several business days.
1. Outdoor conditions are variable
Colorado River trips and related outdoor activities take place in a changing natural environment. Weather forecasts, river flow, water temperature, wind, lightning, wildfire smoke, road conditions, access restrictions, and other conditions may change before or during an activity.
Ordinary rain, clouds, heat, cold, wind, smoke haze, or a forecast that a guest considers undesirable does not automatically cancel a trip. Guests should arrive prepared for the conditions and follow the provided packing guidance.
2. Operational judgment
Way to Moab determines whether an activity can operate and what changes are reasonably necessary. The company may delay, shorten, extend, reroute, reschedule, relocate, combine, or otherwise modify an activity when appropriate for safety, permits, access, equipment, staffing, minimum operating needs, or guest experience.
Possible changes include the launch or take-out, river section, meeting time, return time, vehicle, boat type, seating assignment, guide assignment, swim opportunity, shore stop, hike, inflatable-kayak use, tubing, and other optional features.
3. No guarantee of a particular feature
Trip duration and return times are estimates. Way to Moab does not guarantee a particular water level, rapid classification, wave size, wildlife sighting, temperature, route feature, swim stop, hike, or use of optional equipment.
A changed itinerary that provides a substantially similar activity is not considered a cancellation.
4. Lightning, high wind, flooding, wildfire, and access problems
Way to Moab may pause, delay, relocate, or cancel an activity because of lightning, dangerous wind, flash-flood risk, high or low water, debris, water-quality concerns, wildfire, smoke, road closure, law-enforcement or land-manager direction, mechanical failure, permit restriction, or another condition that makes the planned operation impractical or unsafe.
Guests must follow guide instructions during delays, emergency changes, and evacuation.
5. Guest cancellations based on weather
A guest who chooses not to participate because of a forecast or personal weather preference remains subject to the applicable cancellation policy unless Way to Moab cancels the activity.
6. Cancellation before departure
If Way to Moab cancels before departure and cannot provide a reasonable alternative, the guest may choose an available rescheduled date, a credit, or a refund of the amount paid directly to Way to Moab.
7. Changes after an activity begins
After transportation or the activity has begun, conditions may require a shortened route, an early take-out, a delayed return, or another material change. These changes do not create an automatic right to a full or partial refund. Way to Moab may offer a partial credit when it considers one appropriate.
Way to Moab is not responsible for a guest’s related lodging, transportation, meal, or itinerary expenses.
1. General eligibility
Way to Moab’s standard guided Moab Daily rafting trips are generally available to participants who are at least five years old and weigh at least 50 pounds. Conditions, water temperature, river flow, equipment fit, trip type, or a participant’s individual needs may require a higher age, weight, ability, or supervision standard.
Meeting the stated minimum does not guarantee participation. Way to Moab may make an individualized decision based on current conditions and the information reasonably available at check-in.
2. Functional abilities
Participants should be able to sit upright in a raft or vehicle for approximately three hours, maintain a reasonably stable seated position, wear a properly fitted U.S. Coast Guard-approved personal flotation device, and enter or exit the vehicle and raft with reasonable assistance.
Swimming ability is not required for every guided raft trip, but participants must understand that unplanned water entry is possible. A participant should be able to remain responsive, follow rescue instructions, and accept physical assistance from guides when needed.
3. Health and medical information
Outdoor recreation may involve heat, cold water, sun exposure, physical exertion, uneven terrain, remote locations, and delayed access to emergency medical services.
Before booking, guests should consider whether the activity is appropriate for their health, mobility, medications, recent injuries, surgeries, allergies, cardiovascular or respiratory conditions, seizure history, or other relevant circumstances. Guests should consult a qualified healthcare professional when uncertain.
A guest must disclose information reasonably necessary for Way to Moab to evaluate participation and emergency planning. Guests must bring required personal medications, including inhalers, epinephrine, or other time-sensitive medication, and should tell the guide where the medication is stored. Way to Moab does not provide personal prescriptions or routine medical care.
4. Pregnancy
Rafting and related activities are not recommended during pregnancy because impacts, falls, heat, cold, remote access, and emergency transport may present additional risks. A pregnant guest should consult a healthcare professional and contact Way to Moab before booking. Way to Moab may decline participation when it cannot reasonably accommodate the request under current conditions.
5. Disabilities and reasonable modifications
Way to Moab welcomes requests for reasonable modifications. Contact the company before booking whenever a participant may need assistance, a communication accommodation, a service animal, modified equipment, additional transfer support, or another change.
Requests are evaluated individually based on the participant’s needs, the essential nature of the activity, available equipment and staffing, current conditions, and legitimate safety requirements. Not every route, vehicle, launch, or activity can be modified in every circumstance.
6. Personal flotation devices and equipment
Participants must wear the personal flotation device and other safety equipment required by Way to Moab or applicable law. A guest-provided PFD or other item may be used only after Way to Moab approves its condition, fit, and suitability for the activity.
Participants may not remove required equipment, alter equipment, or use equipment contrary to guide instructions.
7. Guide and staff authority
Guides and staff may assign boats and seats, limit optional activities, require additional equipment, change the route, remove a participant from an activity, or end participation when reasonably necessary for safety, conduct, equipment protection, legal compliance, or the experience of the group.
Guide instructions about paddling, positioning, swimming, shore access, pets, alcohol, loading, unloading, and emergency response must be followed promptly.
8. Intoxication and impairment
A person who appears impaired by alcohol, cannabis, illegal drugs, medication, exhaustion, or another condition may be denied participation or removed from the activity. No refund is due when participation is denied because of a guest’s impairment or violation of policy.
9. Conduct
Participants must act respectfully toward guides, drivers, other guests, members of the public, land managers, wildlife, and equipment. Threatening, abusive, harassing, discriminatory, reckless, or deliberately disruptive behavior is not permitted.
A participant may not interfere with vehicle operation, guide commands, rescue activity, or another guest’s safety. Illegal activity, intentional property damage, and possession or use of illegal substances are prohibited.
10. Required waiver
Every participant must complete the applicable participant agreement, release, and assumption-of-risk document before the activity. A parent or legal guardian must complete the required documents for a minor.
Failure or refusal to complete required documents before departure is treated as the participant’s cancellation and does not create a right to a refund.
11. Removal without refund
A participant who is denied participation or removed because of inaccurate information, failure to meet a disclosed requirement, unsafe conduct, impairment, refusal to follow instructions, or violation of policy is not entitled to a refund.
1. Separate agreement required
This policy summarizes the conditions for equipment rentals and standalone vehicle shuttles. The responsible customer must also sign the applicable rental agreement, equipment checklist, participant waiver, and vehicle-shuttle authorization. The signed, product-specific agreement controls if it conflicts with this summary.
2. Responsible renter
The responsible renter must be at least 18 years old, present valid government-issued identification, provide an accepted payment method, and have the authority to accept responsibility for the equipment and group.
The renter is responsible for ensuring that all users receive the equipment, safety information, and instructions appropriate to their activity.
3. Experience and right to refuse
Self-guided river travel requires judgment, route planning, equipment knowledge, and the ability to respond to changing conditions. Way to Moab may ask about prior experience and may refuse, delay, modify, or recommend a different craft or service when the requested plan appears inconsistent with conditions, equipment, legal requirements, or the group’s stated experience.
Information offered by Way to Moab is general trip-planning assistance and does not transfer responsibility for a self-guided trip to the company.
4. Checkout and included equipment
The renter must inspect the equipment at checkout and report existing damage or missing items before accepting it. The checkout record should list the craft, paddles, PFDs, pump, throw bag, dry bag, cooler, repair or first-aid items, trailer or straps, and any other included equipment.
The renter accepts the equipment in its documented condition and must return all listed items.
5. Permitted use
Equipment may be used only for the agreed activity, location, date, and rental period. It may not be sub-rented, loaned to an unapproved group, overloaded, modified, intentionally dragged, used with an unapproved motor, towed behind a powered vessel or vehicle, or taken overnight without written approval.
All users must comply with applicable boating laws, land-manager rules, access restrictions, fire restrictions, sanitation requirements, and personal-flotation-device requirements.
6. Personal responsibility and sobriety
The renter is responsible for route selection, navigation, weather and river decisions, group supervision, transportation, emergency planning, and safe operation. A person who is operating or directing rental equipment must remain sober and unimpaired.
Every user must wear a properly fitted PFD whenever required by law, conditions, or Way to Moab’s instructions.
7. Transporting equipment
A customer transporting equipment is responsible for using a suitable vehicle, trailer, rack, straps, and tie-down method. Equipment may not be placed on or attached to a vehicle in a manner that Way to Moab considers unsafe or likely to cause damage.
The customer is responsible for rechecking straps and load security during travel.
8. Damage, loss, cleaning, and recovery
Normal wear from proper use is not charged as damage. The renter is responsible for loss, theft, excessive cleaning, unauthorized repair, misuse, punctures, cuts, burns, abrasion, frame or valve damage, missing accessories, and other damage beyond normal wear.
Way to Moab may charge the payment method on file for documented repair cost, professional cleaning, recovery cost, loss of use when reasonably attributable to the damage, or replacement at the current retail cost when repair is not practical. The company will provide a reasonable description of the charge.
9. Return time and late charges
Equipment must be returned to the agreed location by the stated time, typically no later than 6:00 p.m. unless Way to Moab approves another arrangement.
A return more than 60 minutes late without prior approval may be charged $25 per hour, capped at the current daily rental rate. An overnight or next-day return may be charged at least one additional full rental day. Additional direct recovery or customer-impact costs may apply when equipment is not returned as agreed.
10. Abandoned, overdue, or unrecoverable equipment
The renter must immediately report an accident, loss, theft, breakdown, wrap, pin, damaged craft, or abandoned equipment. The renter may not leave equipment unattended unless necessary for immediate safety and must cooperate with recovery.
Way to Moab may contact law enforcement or land managers regarding unreturned or abandoned property.
11. Vehicle-shuttle authorization
A vehicle shuttle requires the registered owner or an authorized person to give written permission for Way to Moab personnel or authorized contractors to possess the keys and drive the vehicle between the agreed locations.
The vehicle must be street legal, registered, insured, safe to operate, free of known mechanical defects that could make ordinary driving unsafe, and supplied with enough fuel. The customer must disclose unusual starting, alarm, transmission, steering, braking, key, or security procedures.
12. Vehicle condition and personal property
The customer should remove cash, firearms, medication, fragile property, confidential material, and other valuables. Way to Moab is not responsible for personal property left in a vehicle except to the extent required by law.
Existing exterior or interior damage, warning lights, mileage, fuel level, and unusual conditions should be documented before the keys are transferred.
13. Shuttle timing and refusal
Shuttle times are estimates and may be affected by traffic, ramp congestion, weather, road conditions, river timing, or other operations. The customer should not rely on an exact vehicle-delivery minute unless Way to Moab confirms one in writing.
Way to Moab may refuse or stop a shuttle when a vehicle appears unsafe, illegal, uninsured, inaccessible, inadequately fueled, or materially different from the reservation. A guest-caused refusal within the cancellation period is non-refundable.
14. Accidents and mechanical problems
If a vehicle experiences a mechanical problem, flat tire, warning light, collision, or other event, Way to Moab may stop operation and contact the customer, law enforcement, roadside assistance, or emergency services as appropriate.
Responsibility for vehicle damage, towing, repair, deductibles, and related losses is governed by the signed vehicle-shuttle agreement, applicable insurance, and law. This website summary does not waive a claim that cannot legally be waived.
1. Pets require advance approval
Way to Moab is pet-friendly by advance approval, not by automatic entitlement on every trip. A pet must be disclosed before booking is finalized.
Approval depends on the activity, river and weather conditions, transportation, boat space, group makeup, allergies or concerns of other guests, the animal’s size and behavior, and the guide’s ability to operate the trip appropriately.
2. Pet owner responsibilities
The owner must provide a properly fitted dog PFD, leash, bowl, extra water, waste bags, towel, medication, and any other needed supplies. Way to Moab does not guarantee pet-specific safety equipment.
The owner remains responsible for supervision, control, cleanup, waste removal, injuries caused by the animal, and damage to boats, vehicles, equipment, property, wildlife, or other guests.
3. Behavior and control
Pets must be housebroken, non-aggressive, reasonably quiet, and responsive to the owner’s control. An animal that is aggressive, repeatedly disruptive, uncontrolled, ill, excessively distressed, or unable to remain safely positioned may be denied or removed.
A leash must be used where required on land. Because entanglement can create a river hazard, a leash may not be tied to a raft, person, or fixed object during river travel unless the guide specifically directs otherwise.
4. Changes or denial
A previously approved pet may still be denied on the day of the trip if conditions, equipment, group needs, or the animal’s behavior create a material concern. Way to Moab will try to offer a reasonable alternative, but pet approval does not guarantee that the animal can participate in every part of the activity.
5. Service animals
Way to Moab handles service-animal requests individually and in accordance with applicable law. Contact the company before booking so that transportation, equipment, route, and safety arrangements can be evaluated.
A service animal must remain under the handler’s control. Way to Moab does not require certification documents, but staff may make the limited inquiries permitted by law when the animal’s status is not apparent. An animal may be excluded when legally permitted, including when it is out of control and the handler does not regain control, is not housebroken, or presents a legitimate safety issue that cannot be addressed by a reasonable modification.
Emotional-support, comfort, and therapy animals that do not meet the legal definition of a service animal are treated as pets under the advance-approval policy.
6. Alcohol limit
Guests of legal drinking age may bring a limited amount of alcohol on an approved guided river trip. The maximum is twelve standard-size cans per full-size raft or designated cooler.
Glass containers, kegs, hard-liquor bottles, drinking games, and large party quantities are not permitted. Way to Moab provides a family-oriented river experience, not a party or “booze cruise.”
7. When alcohol may be consumed
Do not consume alcohol before check-in, transportation, the safety briefing, or launch. The guide may delay or prohibit alcohol use based on heat, water conditions, group needs, behavior, or safety concerns.
Guests must remain able to follow instructions, paddle or position themselves when required, care for minors or pets, and participate in an emergency response.
8. Rentals and designated operators
A person operating, steering, supervising, or making safety decisions for rental equipment must remain sober and unimpaired. Alcohol does not reduce the renter’s responsibility for the group or equipment.
9. Illegal drugs, cannabis, smoking, and vaping
Illegal drugs and unlawful conduct are prohibited. A participant impaired by cannabis, prescription medication, alcohol, or another substance may be denied participation or removed without refund.
Smoking and vaping are not permitted in Way to Moab vehicles or while seated in company rafts. Guides may limit smoking or vaping at stops because of fire restrictions, other guests, and land-manager rules.
10. Water and hydration
Guests should prioritize water and electrolyte intake in the desert environment. Bring a refillable water bottle, ideally with at least 40 ounces of capacity. Way to Moab carries drinking water, but each guest remains responsible for arriving hydrated and drinking responsibly.
1. Important legal document required
Rafting, rentals, transportation, canyoneering, and related outdoor activities involve inherent and other risks. Every participant must review and sign the applicable Participant Agreement, Release of Liability, and Assumption of Risk before participating.
The waiver affects legal rights. Read the complete agreement carefully before signing. Do not sign it until your questions have been answered.
2. Adults and minors
An adult participant signs for the adult. A parent or legal guardian must complete the required documents for a participant under 18 and confirm authority to act for the minor.
The person who makes the reservation is responsible for ensuring that every participant receives the waiver link early enough to review and complete it before check-in.
3. Electronic signatures
Way to Moab uses Peek Pro or another approved system to collect electronic signatures. A typed name, checked consent box, or other electronic signature method is intended to have the same effect as a handwritten signature to the extent permitted by law.
4. No participation without completion
A participant who does not complete the required agreement before departure may not participate. Failure or refusal to sign is treated as the participant’s cancellation and does not create a right to a refund.
Questions?
Contact Way to Moab before signing if you do not understand the document or need an accommodation to review it. Way to Moab staff may explain trip logistics but cannot provide personal legal advice.
Happy Customers
We had a great guided tour on a beautiful stretch of the Colorado River. The scenery was amazing and we were even able to take a short hike halfway through our trip. The kids thought it was one of the best parts of the trip and we would definitely do it again! If you want a tour that provides personal attention for your group, Way To Moab is the place to go.
Joseph was wonderful to work with – very flexible and accommodating regarding everything from inquiring about options, timing for our outing and even letting our dog come along for the rafting trip!